| By Ann Patchett
Booksellers do not guard their best secrets: they are a generous tribe and were quick to welcome me into their fold and to give me advice. I was told to hang merchandise from the ceiling whenever possible, because people long to buy whatever requires a ladder to cut it down. The children’s section should always be in a back corner of the store, so that when parents inevitably wandered off and started reading, their offspring could be caught before they busted out of the store. I received advice about bookkeeping, bonuses, staff recommendations and websites.
While I was flying from city to city, Karen [Hayes] was driving around the South in a U-haul, buying up shelving at rock-bottom prices from various Borders stores that were liquidating. I had written one check before I left, for a hundred and fifty thousand dollars, and I kept asking if she needed more money. No, she didn’t need more money.
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